Patient Charter

Our Commitment to You, Our Patients

  • We will treat you with dignity, respect and compassion
  • We will provide information and explanation about your condition, treatment and medication
  • We will ensure that our staff practise appropriate infection control precautions to reduce transmission of infections within our clinic
  • We will evaluate your level of pain and discomfort and alleviate this as far as possible
  • We will ensure that all your medical information will be handled with privacy and confidentiality
  • We will provide transparent communication with you and your guardians
  • We will provide information about your clinic bills

Your Responsibilities

  • You and your loved ones will provide complete and accurate information about your medical history (present and past), treatment and medication
  • You will inform us of any known or suspected transmissible infections so that we can take precautions to prevent transmission of infections within the clinic setting
  • You will participate in decisions about your treatment plan. You will follow the recommended treatment plan and take responsibility for any consequences if you do not follow the doctors’ and nurses’ advice and instructions
  • You will show respect and consideration to the doctors, nurses, clinic staff and our other patients
  • You will be responsible for all payments arising from the services provided by our clinic and staff during your inpatient and outpatient care